Scope of the privacy policy
We care deeply about the privacy of users and visitors of the Sahemnational.ae website, as for us it is a top priority and a very important matter. Your privacy is our priority. We do the same thing with our smart app too. This Privacy Policy describes how we collect your information and how it is used, processed and disclosed, including personal information, in conjunction with and in connection with your access to and use of Sahemnational.ae or use of our SAHEM application, hereinafter referred to as “(the user). Our website or app is referred to by the word "service". By using this service, you agree to the privacy policy described here.The information we collect
We collect information to provide and improve our services, to manage your use of the service and to enable you to enjoy and navigate our services easily.
When you use the service or participate in certain activities, such as downloading the application, making a donation, requesting services or information, or contacting us directly, we may ask you to provide some or all of the following types of information:
• App installation:
If you are using the service without an account, you do not need to enter personal information (please see below for the information collected automatically). If you create an account using your login credentials from one of the third-party services accounts such as Facebook when available in the app, you share your public profile information (name and profile photo) and optionally your email address and / or your contact list. If you create an email-based account, we will ask for your name, email address, mobile phone number, location and address.• In-app purchases:
In the case of a one-time or repeated purchase through the service, you provide your payment method information.• We welcome you to contact us:
it may result in collecting personal information from you, such as your email address, first name and last name when you choose to request information about our service, subscribe to our newsletter, notices, or request customer or technical support, or request to contact us directly or through third parties.• Donation:
If you are making a donation, you will be asked for your name, address and contact details to enable us to provide the service in the required manner according to our quality control systems and for the sake of brevity for the carrier company that is legally licensed to engage in commercial activity in accordance with the laws in force in the country. This is because the carrier companies are authorized by the joint charitable societies or institutions and contracted with them to receive those donated materials, which may be recyclable or re-used, in direct control forms from the joint parties in accordance with the policies and controls in the contract concluded with them.• User-generated content:
You may be able to customize and create specific content such as teams, texts, and audio-visual materials.Dear visitor and service user in the smart application, please be aware that in addition to the information that you choose to provide us with, we and our service providers also use standard technologies to automatically collect certain additional information:
We automatically record certain information about how you use our service. This may include information such as the user's Internet Protocol (IP) address, cookies ID, advertiser ID, and other device identifiers that are automatically assigned to your computer or device when accessing the Internet, operating system, country, languages, locations, device type, pages or features. Our service that you have browsed, time spent on those pages or features, links on our services that you have clicked on, and other statistics. We use this data to administer the service and analyze (and may engage third parties to analyze) this data to improve, personalize and improve our services by expanding and customizing features and functions according to individuals' needs and preferences.
Information from other sources
We may receive information about you from third parties. For example, if you access our services through a third-party application, such as the App Store / Google Play Store or Social Networking Service ("SNS"), we may collect this information about you from the third-party application that you made public through the privacy settings of that application. . The information we collect through third-party applications may include your name, social networking service user identification number, social networking service user name, profile picture, and optionally your email and contact list on the social networking service. We will never publish anything in the social networking service without your permission.
How we use your information
We obtain, hold, use and process personal information for a variety of business purposes, including:• Providing, personalizing and improving your experience using the service, for example, by providing customized, personalized and targeted content, recommendations, features and advertisements for your region related to the service inside or outside the service.
• Ensuring the technical functions of the service, developing new features and services, and analyzing your use of the service, including your interaction with the mobile application, advertisements, products and services that are provided, linked, or offered through the service.
• Communicating with you for service or research related purposes, including via emails, notices, or other messages that you agree to receive.
• Processing your payments to prevent or detect fraud, including fraudulent payments and fraudulent use of the Service.
• Communicating with you, either directly or through one of our partners, for marketing and promotional purposes via e-mails, notifications or other messages, consistent with any permissions you may have informed us about; In the User Access and Control section below, we tell you which controls you can use to cancel receiving certain messages.
• Enabling and enhancing the service and other related services or products, whether inside or outside the service, including the benefits and content of the service and the products and services available through the service.
Sharing personal information with third parties
When you are connected through Facebook to the service, if available in the application, the following personal information will be publicly available on the service: your first name, your profile picture, and your achievements. Note that we use technical service providers who may manage the technical infrastructure that we need to provide the service, especially service providers who host, store, manage, and maintain the application, its contents, and the data that we process. We use marketing and advertising partners to offer you more relevant content or to help us understand your use of the service in order to provide you with a better service. We may also share personal information with certain marketing and advertising partners to send you promotional messages about the service.
Cookies, third-party software development tools and tracking
A cookie is a piece of data stored on the user's device that contains information about the device. The use of a cookie is not linked in any way to any personally identifiable information while using the service. When a cookie is set, Sahem will remember the user the next time they visit the service. The user is always free to refuse our cookies if the browser permits it, although in this case he may not be able to use certain features of the service and he may be asked to re-enter the information more frequently to use certain features of the service. We use third-party software development tools ("SDKs") as part of our service functionality. Third-party software development tools may allow third parties, including advertisers, to collect your personal information to provide you more relevant content. We use third-party service providers from outside the National Sahem group of companies for the purposes below to support our customers in providing service and information (for market research, detection and prevention of fraud operations, including anti-fraud checks, payment processes).Marketing services
We share personal data with advertising partners, including your email address, as part of the marketing of ad serving services through third parties (to ensure relevant ads are shown to the appropriate audience). We use techniques such as indexing to help match your email address with a customer database to ensure that your email address is not used for other purposes. For information about other personalized ads and your options, please read our cookies statement.Social media platforms
Within the service, users can share content on social service networks such as Facebook, Twitter, Instagram and WhatsApp. Donations through the service - We fulfill the desires of individuals and companies to receive their positive voluntary requests through their contribution to in-kind materials that are recyclable, receiving those requests and transferring their value to charitable and humanitarian agencies according to the request submitted to be a contribution that creates added value for those neglected materials and benefits from them for charitable and humanitarian work. - Granting shareholders reward points that can be donated to charitable organizations participating or used in the purchases by companies that offer their products and services through the platform and allocating part of those revenues to charitable and humanitarian agencies as part of their social responsibility. - The participating entities bear full responsibility for licenses in accordance with the laws, laws and regulations in the country.User access and control of personal identification information
If you wish to access, review, correct, update, suspend, transfer (the right to transfer data) or delete or even restrict our use of your personal information that we have collected, you can contact us using the mechanisms mentioned below. We will strive to comply with your request as soon as practicable. You can also choose not to use or disclose your personal information for certain purposes. If you no longer wish to receive marketing-related emails from us from now on, you may opt out of receiving these communications at any time by clicking on the unsubscribe link at the bottom of each email. Sahem may send you push notifications with those that may be of interest to you. You may at any time unsubscribe from receiving these types of communications by changing the settings on the service or on your mobile device.Data retention
We keep data for limited periods when it is required to keep it for legitimate commercial or legal purposes.Children's personal data
The Service is not directed to children under the age of 16. We do not collect personal information from children under the age of 16. If a parent or guardian becomes aware that their child has provided us with information or may be receiving communications from us without the parent or guardian's consent, we require that we inform us of this immediately. We will give priority to addressing this situation and deleting information about children as soon as possible. In the event that this occurs, please contact us to find the means of communication shown in the application or the website.Security
To protect your personal data from unauthorized access and misuse, we have implemented technical and organizational security measures. We check these security measures regularly and adapt them, as necessary, to the state of technological progress. Our infrastructure is served via HTTPS, so your smartphone only communicates with our server over a secure channel. All payment data is processed by our payment processing partners. Your financial information is securely managed on our behalf by our payment processing companies, which are internationally trusted payment companies (compliant with the data security standard in the payment card industry). Notification of changes This privacy policy may change from time to time. The changes will be posted within the service so that users are always aware of what information is collected and how it is used. Please be sure to read any such notification carefully. If you do not wish to continue using the service under the new version of the privacy policy, please contact us via info@sahemnational.ae.Content sharing terms
By submitting user-generated content, such as text and audio-visual materials to Sahem, you:• You acknowledge that you are of legal age within the jurisdiction of your home authorities.
• You grant Sahem a non-exclusive, universal, permanent, irrevocable, royalty-free, sublicensable and assignable license to use, display, distribute, reproduce, modify, remix, translate, convert, shorten, adapt, prepare derivative works, compilations, and publicly display this content in any form or medium for any purpose related to the activities of Sahem.
• You acknowledge that the content is original or that you possess the necessary rights to publish the content you provide and grant it to Sahem.
• You agree to indemnify and absolve Sahem National and its officers, employees and agents from any claim or loss from any third party due to or arising from the content you provide.